Privacy Policy

At FIDAR System Inc. (“FIDAR System,” “we,” “us,” or “our”), we recognize that the protection of your personal and business information is a cornerstone of our relationship with you. This Privacy Policy outlines our commitment to transparency regarding the collection, use, and disclosure of information when you interact with our website (fidarsystem.com), purchase our industrial materials (such as acrylic sheets, PVC sheets, polycarbonate, and composite panels), telephone us, or utilize our customer support services.

This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect several types of information from and about users of our site, including:

• Personal and Business Identifiers: Your name, business name, job title, billing address, shipping address, email address, and telephone number.
• Transaction Information: Details about your inquiries, quotes, and purchases of materials, including order history and any custom fabrication or cutting requirements.
• Financial Information: When you make a purchase, payment information (such as credit card numbers or banking details) is collected and processed by our third-party payment processors. FIDAR System does not store full credit card numbers on our servers.
• Technical and Usage Data: Information about your internet connection and the device you use to access our site, including IP addresses, browser types, operating systems, and navigation patterns through our product catalogue.
• Communications: Records of your correspondence (including email and any chat logs) if you contact us regarding product specifications, quotes, or order status.
• Telephone Calls: When you call our main line, we keep the number you called from, the date and time of the call, a recording of the call, and any message you leave. Section 5 explains this in full.

2. How We Collect Information

We use different methods to collect data from you, including:

• Direct Interaction: You provide information by filling out forms on our site, requesting a quote, placing an order, telephoning us, or contacting our team.
• Automated Technologies: As you navigate our site, we may use cookies, web beacons, and other tracking technologies to collect data about your equipment and browsing behaviour.
• Third-Party Sources: We may receive information from third parties such as analytics providers (e.g., Google Analytics) and, for B2B credit applications, credit reference agencies.

3. Use of Your Information

FIDAR System uses the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, manage payments, and provide shipping updates and invoices.
• Customer Support: To respond to requests for technical data sheets, material safety information, or custom fabrication quotes.
• Marketing and Personalization: To send you information about products or services that may be relevant to your business, based on your purchase history or stated interests. You may opt out at any time.
• Site Improvement: To analyze how visitors interact with our website in order to improve our product displays, search functionality, and overall experience.
• Security and Fraud Prevention: To verify accounts and activity, and to promote safety on and off our services, including investigating suspicious activity or violations of our terms.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With freight carriers, payment processors, telephone and call-answering providers, and other vendors we engage to support our business operations (e.g., LTL carriers delivering palletized plastic sheets).
• Business Transfers: To a buyer or successor entity in the event of a merger, divestiture, or sale of all or part of FIDAR System’s assets, provided they agree to honour this Privacy Policy.
• Legal Compliance: To comply with a court order, law, or legal process, including any government or regulatory request under applicable Canadian law.
• Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of FIDAR System, our customers, or others.

5. Telephone Calls, Text Messages and Call Recording

Calls to our main line, (416) 857-7555, are recorded. If nobody is free to answer, an automated assistant takes a message, and we keep a written transcript of that message along with the recording.

We record calls for three reasons. It lets us return the calls we miss already knowing what you asked about. It keeps an accurate record of the quotes, specifications, and order details discussed by phone. And it allows any later question about what was requested or agreed to be settled fairly.

Only a small number of authorized FIDAR System staff can listen to recordings. Call audio is normally deleted 90 days after the call. The call log itself, meaning the number you called from, the date and time, and any message you left, may be kept longer as part of our customer records.

If you would prefer not to be recorded, please email us at info@fidarsystem.com or use our contact page instead. You may also ask us to delete the recording of your call at any time by contacting our Privacy Officer, whose details are at the end of this policy.

Text messages sent to the same number are kept as well, along with any pictures, so we can answer them and keep a record of what was asked. A copy is sent to the staff phone that answers our calls, and only the same small group of staff can read them in our systems. You may ask us to delete your text messages in the same way.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and understand how visitors use our site. These include:

• Essential cookies required for basic site functionality.
• Analytics cookies (such as Google Analytics) to help us understand visitor behaviour on an anonymized basis.
• Advertising cookies set by Google and its partners. We use Google Ads remarketing, which means that after you visit our site you may see our ads on other websites. Google and other third-party vendors use cookies to serve those ads based on your prior visits here. We do not sell your personal information, and we do not use sensitive categories of information to target advertising.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

You can also opt out of personalized advertising directly. Google’s Ads Settings page lets you turn off ad personalization across all sites that use Google’s advertising products, and the Digital Advertising Alliance of Canada offers an industry-wide opt-out at youradchoices.ca. Opting out through either tool applies whether or not you contact us, and it does not affect your ability to use this site.

7. Data Security

We have implemented appropriate physical, electronic, and administrative measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All data you provide is transmitted over encrypted connections (TLS/HTTPS).

Where you hold an account or have been issued credentials to access certain areas of our site, you are responsible for keeping that information confidential and for any activity that occurs under your credentials.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transaction records are typically retained for a minimum of seven (7) years in accordance with Canadian tax and accounting obligations. Audio recordings of telephone calls are normally deleted after 90 days, as described in Section 5.

9. Your Rights and Choices

Subject to applicable law, you have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Withdrawal of Consent: Where we rely on your consent to process information, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Marketing Opt-Out: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
• Data Deletion: You may request deletion of your personal data, subject to legal obligations that require us to retain certain records (e.g., financial transaction records).

To exercise any of these rights, please contact our Privacy Officer using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via a notice on our homepage or by email. The date at the top of this page indicates when this policy was last revised.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer: